Simple As 1,2,3…

We simplified the process so you and your pet can get the fastest care in the least amount of time. And most importantly, to make sure we understand your pet as if they were our own.

How it Works

Step 1 - Collaboration & Consultation

We start by making sure your pet has “a seat at the table” through collaboration and consultation with the pet parent, doctor and pharmacist.

Step 2 - Right Care & Product

Our custom formulations only use certified ingredients, natural organic flavors and dosages that are prescribed to make your pet feel better, faster!

Step 3 - Review For Quality & Confirm Details

Before shipping your medication we initiate a two-stage quality check to ensure the prescription has been produced as specified.

Once the quality check is completed, delivery and shipping information is confirmed. To help in the healing process a special toy will be included in every shipment.

View all FAQs



FAQS

Questions? We’re here to help!

Prescriptions & Ordering

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Does my pet require a prescription to get medication?

Yes. A prescription is required by State and Federal rules and regulations. We work with your veterinarian to ensure all prescription medications follow this process and to ensure your pet is receiving the proper treatment.

How do I send my prescription to VDCrx?

The process is simple and we have multiple options for your convenience.

Your Veterinarian sends a prescription for processing, or
You let us know the name of your Veterinarian and we will secure the authorization for your prescriptions. Call or text: 818-788-0635, or email: info@vdcrx.com

Depending upon preference, you will receive a confirmation for the authorized prescription.

What happens after VDCrx receives my prescription?

Step 1
Verify Medication Requirements

Step 2
Review & Approve Compounding Formula

Step 3
Schedule Free Next Day Delivery

Step 4
Confirm Shipment

Medications & Compounding

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Do you only sell prescription medicine or are there other products you offer?

We are a full-service pharmacy offering both specially compounded medications as well traditional non-compounded medications, including supplements, vitamins, healthy living products, please call for details.

My pet is still not feeling well after using the medication, who should I contact?

If your pet isn’t feeling better or is having difficulty with the medication, please contact us right away and we’ll work with you and your veterinarian to ensure the best course of action.

What happens when I run out of medication?

We are here to help. Please call or email your refill authorization.
Call: 818-788-0635
Email:info@vdcrx.com

We will call when your next refill is required and you can opt out at any time.

Can I transfer medication from another pharmacy?

Yes, we can transfer your medications from other pharmacies, please call for details.

How much do we charge?

We offer competitive pricing on all commercially available medications and specially formulated compounds.

Next day shipping is FREE.
For a nominal fee, same-day delivery is available via courier in Los Angeles.

Care Package & Delivery

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What can I expect in my delivery?

You will receive your medication(s), a personalized note, and a little toy to help brighten your pet’s day.

Where do you deliver?

Throughout the state of California.

How fast can you deliver?

Within 24 hours from when your prescription is received.

Can I pick up my medication?

We will call you when your prescription is ready for pick up;

Address:
16928 Ventura Blvd. Encino, CA 91316
(corner of Ventura Blvd. and Balboa)
Link to GoogleMaps

Pharmacy Hours:
Monday - Friday: 9am - 6pm
Saturday: 9am - 4pm

How can I pay for my medication?

We accept MasterCard, Visa, Discover, and American Express. We also accept cash or checks at time of pick up.

How does VDCrx support the pet community?

Through our Vcare community support initiative we partner with animal shelters throughout the greater Los Angeles area. Working with veterinarians we subsidize part of the medication treatment costs to help deliver quality care for those pets that are less fortunate.

Prescriptions & Ordering

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How do I send my prescription to VDCrx?

Call / Text
(818) 788-0635

Email
info@vdcrx.com

Fax
(818) 386-2688

Pharmacist Direct
(818) 788-0635

Required Script Information

PRACTICE
- Name / Phone Address / Prescribing Veterinarian

PET PARENT
- Name / Phone / Address

PET
- Name / DOB / Species / Gender / Allergies

SCRIPT
- Medication / Strength / Formula Form / Days Dispensed / Refills

DELIVERY
- Practice / Pet Parent / Third Party

BILLING
- Practice / Pet Parent / Insurance

Submit Prescription by Web

Feel Free to Call, Email, Fax, or complete the following form and submit it. Once we receive the form and if we have any questions or require additional information we will contact you.

What happens after I send VDCrx a prescription?

Once we verify the prescription with you and your team, we will then communicate with the pet parent on the details for completing payment and scheduling delivery.

Can I order over the phone, rather than on the website?

Yes, we want to make this process as easy for you as possible.

Shipping & Delivery

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Where do you deliver?

We ship throughout the state of California.

Medications & Compounding

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What if the client has trouble administering the medicine?

We will call the pet parent and help them through any issues and provide solutions. Every shipment includes an instruction guide to help educate the pet parent on best practices and how to properly administer the prescribed medication.

What medications and forms do you compound?

We have a variety of medications and dosage forms which you can find in our catalog. Or, you can speak with a pharmacist to discuss therapy options that may work best for your patient.

Clients & Billing

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When will my clients receive their pet’s medicine?

Within 24 hours. We offer free next day delivery or same day delivery for a nominal fee.

Need more help?

Contact Us

Where We Deliver

We cover all of California and can ship for next-day Delivery!